Kwacha Pension Trust Fund is a Single Employer Pension Trust that manages pension on behalf of its members, who comprise former and current employees of the Bank of Zambia.

Our Properties

Contacts

Stand No 5534
Corner Kakola & Libala Roads, Kalundu, Lusaka - Zambia

info@kptf.org.zm

+260 211 291 985

Notices
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THE FUND’S COMPLAINTS HANDLING PROCEDURES

  1. All complaints must be addressed to the Fund Director in writing and must contain the full name, contact address, phone number and email address;
  2. Explain the complaint as clearly and simply as possible;
  3. Submit supporting documentation, if any;
  4. The Fund will acknowledge receipt of your complaint within 2 working days;
  5. Determination of a complaint shall be within 14 working days or earlier, depending on the level of investigation required.
  6. Complaints not resolved within 90 days will be reported to the Pensions and Insurance Authority (PIA) through the Quarterly Complaints Status Report;
  7. The Fund will provide regular updates until the complaint is fully resolved; and
  8. Members who are not satisfied with the resolution of their complaints have the right to escalate their complaints to PIA.

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