Kwacha Pension Trust Fund is a Single Employer Pension Trust that manages pension on behalf of its members, who comprise former and current employees of the Bank of Zambia.

Our Properties

Contacts

Stand No 5534
Corner Kakola & Libala Roads, Kalundu, Lusaka - Zambia

info@kptf.org.zm

+260 211 291 985

Privacy Policy – Kwacha Pension Trust Fund

Privacy Policy

Protecting your personal information is our commitment to you

1Information We Collect

We may collect the following types of personal information to provide you with the best pension services:

  • Full name
  • National Registration Card (NRC) number
  • Contact details (email, phone number, postal address)
  • Employment details (employer, position, contributions)
  • Pension details and beneficiary information
  • Login credentials (if accessing the member portal)
  • Any other information voluntarily provided via our website forms or email communications

2How We Collect Your Information

Your personal data is collected through various secure channels:

  • Direct submissions via our website (e.g., contact forms, pension calculators)
  • Email communications
  • User registrations for online services
  • Interactions with our staff and service desks

3Use of Personal Information

We use your data exclusively for:

  • Managing your pension account and contributions
  • Communicating updates, statements, and relevant pension fund information
  • Improving our website and services
  • Complying with legal and regulatory obligations

4Legal Basis for Processing

In accordance with the Data Protection Act of Zambia, we process your data based on:

Your Consent Contractual Necessity Legal Obligation Legitimate Interests

5Disclosure of Information

We do not sell or rent your personal information. We may share your data only with:

  • Government or regulatory bodies as required by law
  • Service providers who assist in processing and managing your pension account
  • Auditors or consultants under strict confidentiality obligations

6Data Security

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. Your trust is paramount to us.

7Your Rights

You have the following rights under Zambian law:

Right to Access
View your personal data we hold
Right to Correction
Request correction of inaccurate data
Right to Deletion
Request deletion of outdated data
Right to Object
Object to processing in certain circumstances
Right to Restrict
Restrict processing of your data
Right to Complain
Lodge a complaint with the Data Protection Commissioner

8Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements.

9Cookies and Website Analytics

Our website may use cookies to enhance user experience and collect anonymous usage data. You may choose to disable cookies in your browser settings.

10Third-Party Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

11Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Kwacha Pensions Trust Fund
[Insert Office Address]
Email:
[Insert Email Address]
Phone:
[Insert Phone Number]